The business always endeavours to provide the best service. However, on rare occasions, there may be times when a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after completing the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Don’t hesitate to contact the business immediately with any concerns either by phone, email or by writing to us. If writing, get proof of posting.
Business Complaint Procedure
Upon receipt of your complaint, the business aims to respond within five days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event, the business cannot resolve your complaint, having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the company cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us, and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.