Today we were called by a customer who had locked himself out of his home in London, NW5. They first called another locksmith company to get him in but they were unable to gain access. the other locksmith decided to drill several holes in his lock, showing their inexperience then charged a substantial sum and came away from job without replacing the lock, leaving the customer with no way of securing the property.
We were surprised on the amount of damage done to the lock and explained that it was unnecessary as there were several non-destructive techniques that could have been used to gain access and that would have resulted in leaving the customer with a working lock.
Our Locksmith Gavin was onsite within 30 minutes of his call and he supplied and fitted a suitable replacement lock with new keys.
Had we of been called originally this could of been a much cheaper job for the customer. We urge people to do some research on companies before making a call, many of the top listings on google are dominated by national call centres now and we’re seeing more and more of these types of jobs being carried out.
Please see the review left from the customer below.